Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at keith@elektrotek.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at keith@elektrotek.ca.

Cancelling orders

Please send an email to keith@elektrotek.ca with your proof of purchase with the subject line "Cancel my order". This should be done as soon as possible within 24hrs of placing your order.

 

Damages and other issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Any carrier damage claims must be made directly with the carrier and must be noted on the receiving documents.  Any non shipping related damages or shortages must be claimed within 24hrs of receiving the product(s).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranties

All products have separate & unique warranties provided by the manufacturer, please contact keith@elektrotek.ca for any further questions on how to contact a manufacturer for your product.